Communication and connectivity have never been more important. Firms adopt intelligent ways of doing their operations that stretch across multiple locations. And as more and more organizations transition to working remotely, business owners and employees increasingly rely on Unified Communications as a service to provide solutions to their collaboration demands.
We’ve heard it before, but what does Unified Communications as a service actually mean? Allow us to explain …
Unified Communications As A Service (aka UCaaS)
Unified communications as a service is a cloud delivery system that provides a broad range of collaboration and communication applications. It is known for providing scalability and flexibility for business processes and it supports the following main functions: video conferencing, unified messaging, mobility, instant messaging, and communications-enabled business processes.
Many UCaaS vendors include team collaboration capabilities and offer contact-center features such as interactive voice response, auto-attendant, management integrations, and call routing.
Both the concepts of Unified Communications and Unified Communications as a service offer very similar features, including video and audio conferencing, voice telephony, and instant messaging chat. The key difference is that UcaaS is operated, maintained, or hosted by your provider. This likely implies that you can get started without having to set up your own infrastructure.
Because UCaaS is cloud-based and flexible, this makes it an excellent solution for organizations of any size.
Types of UCaaS architectures
There are two primary UCaaS architectures: single-tenancy and multi-tenancy.
In this type customers get a customized platform that can blend with on-premises features. It is more reliable and secure since the data of the customers is stored separately from another. And if in any case, the software of the customer goes down, the data stored will not be impacted. One drawback in this architecture is its high cost, as expenses relating to upgrades are generally shouldered by the customer.
In this architecture, customers share common software and its software instance is stored in the UCaaS provider’s data center. This is a more cost-effective option. But compared to a single-tenancy type, multi-tenancy is less flexible and customizable.
To keep certain applications on premises for management reasons or security, businesses may take a hybrid approach to UCaaS. It allows their on-premises models to reach end-of-life before cloud migration.
UCaaS Solution and Comparison
Today’s trends in the UCaaS world are transforming how organizations think about their collaborations. Think about whether or not your business will benefit most from such a platform before purchasing a UCaaS solution. Below are some of the trends you have to be aware of when deciding which UCaaS solution fits your need:
Security is a top concern and vendors tend to provide VPN and packaged encryption, as well as multiple-factor authentication.
People have become keener about integrations and demand increased integration options.
User interfaces and other human-computer interactions are becoming more personalized and customizable.
Remote and mobile working has been increasing.
Various types of communication software are integrated into unified cloud platforms.
Businesses prepare for the worst. The worldwide pandemic has impacted the way they operate. But even in the most uncertain of times, Unified Communications as a service is still the solution that companies can confidently rely on.
Nexvoo, which is the leader of the most cutting-edge Unified Communications providers, provides great options for office spaces of any size. Alongside the NexPod and NexPad Pro, Nexvoo also launched the NexBar camera, which comes with a 5x HD zoom, a wide 120-degree view, and multiple high-resolutions.These UCaaS solutions make communicating easier with access to tools like Zoom and Teams.